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I ) THE BASIC FORMS OF COMMUNICATION
1) NON-VERBAL COMMUNICATION
a) Why non-verbal communication is important
b) The functions of non-verbal communication
2) VERBAL COMMUNICATION
a)Speaking and writing
b)Listening and reading
II ) BASICS OF INTERCULTURAL BUSINESS COMMUNICATION
1) UNDERSTANDING CULTURE
2) DEVELOPING INTERCULTURAL COMMUNICATION SKILLS
III )DIFFICULTIES OF INTERCULTURAL BUSINESS COMMUNICATION
1) LANGUAGE BARRIERS
a) Barriers to written communication
b) Barriers to oral communication
2) CULTURAL DIFFERENCES
a) Religion and values
b) Roles and status
c) Decision-making customs
d) Concepts of time
e) Concepts of personal space
f) Body language
g) Social behaviour and manners
3) ETHNOCENTRIC REACTIONS
IV )TIPS FOR COMMUNICATING WITH PEOPLE FROM OTHER CULTURES